Frequently asked questions

When will I receive my order?

Order processing times vary between 2-4 working days. If an order is placed over the weekend, it will only be processed the next business day. Delivery takes 1-3 days. Delivery to outlying areas can take up to 4 days.

Do you offer Worldwide shipping?

Currently, we only deliver within South Africa. We are planning to extend our shipping services in the near future.

Do you offer collection / pick-up options?

All orders are shipped via Courier services. You can have your parcel delivered to your door or to your nearest PUDO locker point (for collection). Simply choose an option at checkout and remember to specify your PUDO locker in your order notes when choosing this option.

When will new stock be released on the website?

Stock drops don’t always happen on the same day/time. We strive to source new and beautiful products as often as possible, so be sure to follow us on Instagram to keep up to date with when new items will arrive.

Do you accept returns or exchanges?

You can read more about our refund/exchange policy here

Still have questions? Contact us below.